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  CUSTOMER SERVICE


1) Ordering Methods:
If you do not wish to order online, you may also order by any of the following methods:

By Fax:
(941) 379-6059

By Phone:
Call us at (800) 772-5568 or 941-377-3870

By Mail:
Better Health International
6311 Porter Rd Unit 6
Sarasota, FL 34240

2) Payment Options:
We accept the following credit cards: Visa, Master Card, American Express, Discover. You may also pay using a check or money order by mailing your order to us.



3) Shipping Information:
We try to ship all orders which are received by 1 pm on the same day.  Orders that do not ship the same day will ship the next business day.  Weekends are excluded. 



United States
Shipping in the US is only $4.99 per order.  
Some products have free shipping offers.  These will be clearly marked on the product page.  Orders are shipped by the US Postal Service -  Priority Mail or first class mail.   Normal delivery time is 2-3 business days.  Some orders may take an extra day or two. If you are interested in overnight shipping or other shipping options, please call 800-772-5568.


Canada
Orders are shipped to Canada by International Airmail, Global Priority or Global Express Airmail through the postal service.  The shipping cost depends on the weight of the package.  Most orders cost between $4.99 and $7.00  If you would like quotes on other shipping methods to Canada, please call 800-772-5568.

 

International Orders

Shipping Costs

International orders are shipped by International First Class, Global Priority or Global Express Airmail through the Postal Service.  Shipping charges are based on the weight and size of the package.  The shipping charge on the online order form will read $0.00. We will manually add the shipping costs when your order is processed & notify you by E-mail.  If you would like a shipping quote beforehand, please email info@betterhealthinternational.com  

Terms and Conditions:

Each country has different regulations; therefore, it is up the customer to make sure that they are allowed to import supplements from the US.  If customs returns your package to us because you did not have permission to import supplements or specific supplements are banned, we will provide a refund on the purchase price of the product minus 10 % restocking fee. The shipping cost will not be refunded.  If the package is seized by customs and not returned to us, we will not issue a refund.

International customers are responsible for any duty or taxes accessed by their respective governments.

Countries

We do not ship to the following countries due to customs restrictions: Italy, France, Germany, Spain.  We can ship orders for customers in these countries to Switzerland or the UK.  

We ship to the following countries on a regular basis and have little or no problem with customs (prohibited items are noted):

Canada (progesterone cream, melatonin, L-Carnitine, Acetyl L-Carnitine and DHEA are prohibited). Japan (DHEA), Australia (Melatonin and DHEA), UK (Melatonin, DHEA), Ireland (Melatonin, DHEA), Israel, Singapore, Switzerland, New Zealand (DHEA, Melatonin), and Hong Kong.  Although we have had few problems shipping to these countries, it is still the customer's responsibility to make sure they are allowed to import supplements from the US.  

We ship to most other countries including but not limited to Argentina, Aruba, Australia, Austria, Bahamas, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Cypress, Czech Republic, Denmark, Egypt, Fiji, Greece, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Jamaica, Japan, Kuwait, Lithuania, Macedonia, Malaysia, Mexico, Monaco, Netherlands,  Netherlands Antilles, New Zealand, Norway, Oman, Panama, Papua, New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey , United Arab Emirates, United Kingdom, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.). It is up the customer to make sure that they are allowed to import supplements from the US.

4) Returns
We offer a money-back guarantee on all unopened products within 30 days of the purchase date.






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