We have years of experience shipping outside of the US and thousands of
international customers. Please read the international terms and
conditions before ordering to avoid any unexpected problems.
International Shipping Methods
US Postal Airmail - Very Reliable but Limited Tracking, 1-3
weeks estimated for delivery.
US Postal Priority Mail - Tracking Number, Estimated delivery of 10-21
US Postal Express Mail - Tracking Number, Estimated delivery of 5-7
FedEx International Priority - Full Tracking, May be additional fees,
More chance of problems with customs than postal delivery. 2-3 days estimated
International Terms and Conditions:
You may be charged custom's fees, duties or taxes. These are
separate from your shipping cost and are billed directly to you.
Better Health International has no control over these fees and can
not predict what they may be. You are solely responsible for
It is also your responsibility to make sure that the
supplements you order are allowed to be imported from the US.
We suggest that you to contact your local custom's office before
placing an order to review the regulations for your particular
Note to our UK customers:
Please by advised
that orders going to the UK that valued at over $23.00 US may be charged a VAT tax of
by UK customs.
Returned and Refused Shipments
Each country has different regulations; therefore, it is up the customer to make sure that they are allowed to import supplements from the US.
If your shipment is returned to us because the supplement was banned by customs,
the customer made an address error when placing the order or the package was
refused by the customer, we will provide a refund on the purchase price of the product minus 10 % restocking fee
when we receive the package. The shipping cost will not be refunded. If the package is seized by customs and not returned to us, we
will not be able issue a refund.
We ship to the following countries on a regular basis and have few if any
problems with customs. We have included a list of items that may be
problematic based on our knowledge and customer's feedback. These are
only suggestions and should not be considered a full list.
Australia (DHEA, Hoodia, Melatonin are prohibited), Canada
(5-HTP, Acetyl-L-Carnitine, DHEA, L-Tryptophan Pregnenolone), Hong Kong, Ireland, Israel,
Japan (DHEA, Pregnenolone), New Zealand (DHEA, Melatonin), Singapore, Switzerland,
Although we have had few problems shipping to these countries, it is still the customer's responsibility to make sure they are allowed to import supplements from the US.
We ship to most other countries including but not limited to Argentina, Aruba, Australia, Austria, Bahamas, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, Columbia, Costa Rica, Croatia, Cypress, Czech Republic, Denmark, Egypt, Fiji, Greece, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Jamaica, Japan, Kuwait, Lithuania, Macedonia, Malaysia, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norway, Oman, Panama, Papua, New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, South Korea,
Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.).
We do not ship to the following countries due to customs restrictions: Italy,
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